Our approach
Tube & Rail Delay Tracker is made by MateTech. We design the app to keep journey information on your device where possible. We do not sell personal information, collect rail or Oyster account passwords, collect payment-card details, or submit compensation claims for you.
Information the app uses
| Information | Why it is used | Where it is kept or shared |
|---|---|---|
| Journey choices, saved routes and tracking state | To plan, track and show your journeys. | Stored locally on your device unless you choose to remove it. |
| Location, if you allow it | To help recognise that you are near a station or beginning a journey. Location is optional and can be turned off in iPhone Settings. | Processed on-device where possible. We do not build a historical passenger-location database. |
| Service and disruption requests | To request live transport information for routes and lines you choose. | Sent as technical service requests to our transport-data providers or proxy. We do not include your name, payment details or operator-login details. |
| Contact details you choose to provide | To respond if you contact support. | Received by MateTech support. |
Advertising and your choices
The app uses Google Mobile Ads to show advertising on selected non-live screens. We do not place adverts over active live-journey tracking screens. Google may process device identifiers, approximate location, app interactions, advertising data and diagnostics to provide, measure and improve advertising.
For users in the UK, EEA and Switzerland, the app presents Google’s consent choices before requesting ads when required. You may review or change applicable choices in the app’s privacy settings. You can also reset your advertising identifier or limit personalised advertising in iOS settings. See Google’s Privacy Policy and how Google uses information from sites and apps.
Analytics and diagnostics
The app may process product interaction, diagnostics and performance data to make the app reliable, detect crashes and understand advertising performance. We minimise this data and do not intentionally send your full journey history or precise location history in crash reports.
Transport information
Live transport information may be provided using authorised TfL Open Data and, where enabled, authorised National Rail data. Predictions can change and may be unavailable. We do not represent inferred train positions as exact GPS positions. Please see the in-app data-sources section for applicable attribution and licence information.
Retention and deletion
Saved journeys and favourites remain on your device until you delete them. You can delete individual journey records or all local journey history in the app. Support messages are retained only as long as needed to respond, meet legal obligations or resolve an issue.
Your rights and controls
You can control location permission, notifications and advertising choices in iPhone Settings and within the app where available. Depending on where you live, you may have privacy rights such as access, deletion, correction, restriction or objection. To make a request, contact us below.
Children
The app is not designed to knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us so we can investigate.
Changes to this policy
We may update this policy when the app or applicable privacy requirements change. We will update the date at the top of this page when we do.
Contact
For privacy questions or requests, email support@matetech.uk. You can also visit matetech.uk/contact.